Administration Officer - Reception

Job No: Berry3122
Location: Richmond

  • Permanent Full time
  • Richmond Location, 9am – 5pm
  • Generous salary packaging available

Open Place is a support and advocacy service that co-ordinates and provides direct assistance to address the needs of people who grew up in Victorian orphanages and homes during the last century. Our aim is to help people who identify as ‘Forgotten Australians’ to deal with the legacy of their childhood experiences and provide support to improve their health and well-being. 

Our centre, based in Richmond, is a place where our service users can come to access our services and enhance their social connections with others, providing them with an environment that is welcoming, non-threatening and inclusive.

About the Role:

Working with a small team you will be the first point of contact for our service users and therefore play a vital role in ensuring that they feel welcome and supported.  It is a busy reception area with a high volume of calls and walk ins  with sometimes complex queries to work with.

Key Responsibilities:

  • Provide reception duties including managing a small but busy switch board utilising Skype for Business
  • Managing mail in and out and maintain the mail register
  • Drafting agendas, organising catering and taking minutes
  • Provide administration support for a number of our community support programs
  • Regularly interacting with our service users who have experienced considerable trauma and may at times present with challenging behaviour

About You:

  • A minimum of 3+ years experience in a similar role
  • Experience managing a busy reception with a high volume of calls
  • Advanced level of computer skills in MS Word, Excel and Outlook (knowledge of Publisher is desirable)
  • The ability to be highly organised and manage your time effectively
  • An empathetic and friendly approach to your work with the ability to remain calm and composed in times of stress
  • Previous experience working in a Community Services Organisation (desirable)
  • Staff must either hold or be able to obtain a valid Working with Children’s Card and undergo a Criminal Records Check prior to employment

The Benefits on offer

  • Working with a community organisation that makes a real difference in people’s lives
  • A focus on work/life balance
  • Generous salary packaging benefits

 For further information about this role, please refer to the position description.

 

Queries to Tracey Anderson, Manager, Administration on 03 9421 6162

Applications including resume and cover letter be submitted by 11pm on 2nd May 2019

To download the position description, please click here

 

 Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify with a sexual and or gender minority identity. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. Comprehensive reference and background checking will be undertaken, including a Working with Children Check and police check. Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.

 

 

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